LEAD TIME PRODUCTION
We value our customers and treat every order as if it were our own. Setting the right expectation is very important to us. We do not make false promises in order to make sales. Since every order is handcrafted, we do not stock products. Therefore, our lead time for fabrication is 12 business days for our standard designs and it could vary if customization is required or in the case of custom orders.
SHIPPING AND DELIVERY
Our freight and delivery partners are: R + L Carriers and Roadrunners Transportation Systems. Delivery usually takes 5 to 10 days, depending on the destination. Once your product arrives to the destination hub, you will be contacted to schedule delivery. After this point it could take up 2 to 3 business days for delivery. Keep in mind that our fabrication lead time is 12 business days. This usually means that your product should arrive in about 22 business days.
It is important to us that you have all your questions answered and understand the details involving your purchase. We want to ensure that all your technical and production questions are answered in a timely and efficient manner. We are committed to keeping our products as affordable as possible, so we try to minimize overhead costs. I will personally answer your questions and make sure that you feel confident about your purchase. Due to my personal involvement and attention to detail, our preferred method of communication is email. This method also allows us to be clear and keep a record of your requests and specifications. Should you require a phone conversation we will do our best to accommodate you as soon as possible.